Site Assistance

Help Options

Member Support
If you require claims or benefits assistance, please use the Secure Messaging available in My Online Services or contact MHBP. This form is not secure and should only be used to share comments or concerns related to using the website.

Future Members and Visitors
Have questions about MHBP? Please contact us at 1-800-410-7778 or Request More Information to be mailed to you. This form is not secure and should only be used to share comments or concerns related to using the website.

Provider Support
Have questions about claims payments, covered services, participating providers, or joining our network? Visit our website for providers or call 1-800-410-7778.

Call Net Support for problems using this website at 1-866-284-8041, Monday - Friday 8am - 6pm  ET. The My Online Services Net Support number is: 1-866-784-7988.

Website Feeback Form

Our goal is to make sure your user experience on our website is as smooth as possible. The non-secure form below is used only to submit questions, comments or issues regarding the functionality of this website, however, we are not able to resolve issues for members, brokers, employers or providers related to claims, benefits, account,  ID card, provider directory or similar inquiries through this form. Please utilize the Help Options above for assistance.

REMINDER: This form is NOT SECURE because it is not intended to send any personal information or identifiers. We do have secure web forms that you can use to ask or request anything related to you, your benefits or your health. You can access these forms by clicking the help links to the right or clicking the Contact Us tab above.

You may also contact us with any questions at the following toll-free number: 1-800-410-7778.

  • DO NOT include any of the following in this form submission: medical information, diagnoses, procedures, treatment or general medical questions, Social Security number, member ID or other personal identifiers. 

  • DO NOT submit requests to customer service for any of the following: ID cards, provider directories, benefit information, authorization status or claim issues and questions. 

  • DO NOT include address or phone number. We will contact you using the e-mail address you supply.

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