Mail Order Pharmacy Information

Mail Order Pharmacy Information

The Mail Handlers Benefit Plan offers a mail order pharmacy benefit for your covered prescription drugs that you take on an on-going basis.

To Get Started

The first time you use the site, you will need to register if you are the enrollee, a covered spouse, or a covered dependent child over the age of 18.

• Go to the CAREMARK website.
• Click on the "Participant Registration" link under the Register and Save heading.
• New users should complete the Online Pharmacy form, and use MHBP for the group code. Previously registered users can enter their Login and Password in the designated area across the top of the home page. 

If you have any questions, please call 1-800-410-7778.  Please read the Terms and Conditions regarding links to other websites.

Submitting Your Prescriptions

If you have a new prescription that you will be using on an ongoing basis, ask your physician to write two prescriptions for you.

• The first prescription should be for a 30-day supply that you can use immediately at a retail pharmacy.
• The second prescription should be used for a three-month supply and should be sent to the mail-order pharmacy. 

Once you establish that you will be using this medication on an ongoing basis, send the second prescription to the mail-order pharmacy using the Mail Order Form.

Please Note

• Follow the instructions on the form carefully to avoid any processing delays.
• Your order will be filled for the exact amount of medication prescribed by your doctor, so please check the quantity on your prescription slip to make sure it is correct.
• Allow three weeks for processing and receiving your medication.

Refills

You can order refills by phone, Internet or mail. Order approximately three weeks before your current prescription runs out to allow for processing and mailing time. Suggested refill dates will be included on the prescription you receive through mail order. This information will be on the prescription label.

• Call 1-866-623-1441 toll-free, 24-hours a day, 7 days a week for CAREMARK's fully-automated refill service.
• You can order refills 24 hours a day, 7 days a week through the CAREMARK Website. When ordering, be ready to provide the enrollee ID number, enrollee date of birth and credit card information.
• To order refills by mail, use the CAREMARK Mail Order Form and enclose a check, credit card information or money order with the request.

• Caremark Mail Order Form (PDF | 100 kb)

Note: All drugs may not be available through the mail order program. For questions about the mail-order prescription drug program, or to inquire about specific drugs or medications, please call 1-800-410-7778.